HSBC Bank (Vietnam) Ltd. is committed to delivering the highest levels of customer service. If, for any reason, you are not entirely satisfied with any aspect of our service, we would like to hear from you to help us make things right. Whether you provide general feedback or make a complaint, we value your inputs and consider it an extremely important part of our service.
You can provide feedback to us directly by calling, meeting or emailing your Relationship Manager/ Customer Service Manager. Alternatively, you can also send written feedback using the template placed at all Branches/Transaction Offices. Whichever channels you choose, we assure that your feedback will be read, acknowledged, and handled by our relevant departments. Depending on nature of your feedback/ complaints, we will assess them for action prioritization, and/or we will contact you in case we need more information and documents.
We aim to resolve as many issues as possible within 5 working days of receiving a complaint. For the complicated matters which may take longer time to resolve, we will keep you informed of the same accordingly.
Read more: Process Of Complaints And feedback For Corporate Clients